Terms & Conditions

Last Updated: April 30th, 2025

Welcome to Shretan Solutions Private Limited (“Shretan”, “we”, “our”, or “us”). These Terms and Conditions govern your use of our website, services, and products offered through www.shretan.com By accessing or using this website, you agree to be bound by these Terms. If you do not accept these Terms, please do not use our website or services.

1. Company Overview
This website is owned and operated by Shretan Solutions Private Limited, a company incorporated under the Companies Act, 2013 and based in Bengaluru, Karnataka, India. We specialize in veterinary products, Segments – Pets & Livestock, equipment, diagnostics, solutions, and related services.

2. Use of Our Website
You agree to:
• Use this site only for lawful purposes and in accordance with applicable laws and regulations.
• Not engage in any activity that disrupts or interferes with the operation of our website.
• Ensure the accuracy and completeness of any information you provide.
We reserve the right to suspend or terminate access to our website if we believe you have violated any of these terms.

3. Products, Services & Availability
We endeavor to provide accurate and current information regarding our products and services. However:
• All content, including product descriptions, specifications, and pricing, is provided “as is” and subject to change without notice.
• Availability of items is not guaranteed and may vary depending on stock, demand, and distribution logistics.

4. Orders & Payments
• When placing an order, you make an offer to purchase products or services in accordance with these Terms.
• All orders are subject to acceptance and availability. We may refuse any order without liability or explanation.
• Payment must be made in full through approved channels before orders are dispatched or fulfilled.

5. Shipping, Delivery & Risk of Loss
• We aim to dispatch products in a timely manner. However, delivery times are estimates and not guaranteed.
• Risk of loss and title for items pass to you upon our delivery to the carrier.
• We are not responsible for delays caused by third-party couriers, customs, or force majeure events.

6. Returns, Replacements & Refunds
Please refer to our Returns & Refund Policy for complete guidelines. Subject to policy conditions:
• Items may be returned or exchanged if defective, incorrect, or otherwise eligible.
• Refunds will be processed to the original payment method upon verification.

7. Data Privacy & Security
We value your privacy. All personal data is handled in accordance with our Privacy Policy, which outlines how we collect, store, and use customer information.

8. Intellectual Property
All content on this website, including but not limited to trademarks, logos, text, graphics, product images, software, and documentation, is the intellectual property of Shretan Solutions Private Limited or its licensors.
You may not:
• Reproduce, republish, or distribute any material without express written consent.
• Use our brand or content for commercial purposes without authorization.

9. Limitation of Liability
To the fullest extent permissible by law:
• Shretan shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our site, services, or products.
• Our maximum liability for any claim shall not exceed the amount paid by you for the product or service in question.

10. Third-Party Links
This website may contain links to third-party websites or services. We do not control and are not responsible for the content, privacy practices, or reliability of these external sites.

11. Changes to These Terms
We reserve the right to modify or update these Terms and Conditions at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the website after such changes constitutes acceptance of the updated Terms.

12. Governing Law & Jurisdiction
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka.

13. Contact Information
For queries, assistance, or feedback, please contact us via the following:
📞 Phone: +91 99017 80270
Email:
• General: info@shretan.com / office@shretan.com
• Customer Support: customercare@shretan.com
• Export Sales: exports@shretan.com
Website:www.shretan.com