Refund & Return Policy
Effective Date: April 30th, 2025

Thank you for choosing Shretan Solutions Private Limited for your veterinary supplies and products. We take great pride in offering high-quality goods and exceptional service to our customers. However, if you are not completely satisfied with your purchase, we invite you to review our policy on returns and refunds.

This policy applies to all purchases made through our official sales channels.

1. Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined under the conditions below. These definitions apply regardless of whether they appear in singular or plural form.

Definitions

Company refers to Shretan Solutions Private Limited, having its registered office at # 687, Ferns Paradise, Outer Ring Road, Doddanekundi, Marathahalli P.O., Bengaluru – KA 560037, INDIAGoods means the veterinary products, equipment, or accessories offered for sale by the Company.

Order means a request placed by You to purchase Goods from the Company.

You mean the individual or entity placing the order or using our services.

Website refers to the official website of Shretan Solutions Private Limited: www.shretan.com

2. Conditions for Returns

To be eligible for a return, please ensure that:

The return request is initiated within 7 days of delivery.

The Goods are unused, unopened, and in their original packaging.

All accessories, instruction manuals, labels, and invoices are intact and included.

Non-returnable Goods

The following types of Goods are not eligible for return:

Goods made to your specifications or clearly personalized.

Goods that are perishable, have a limited shelf life, or are temperature-sensitive.

Goods that have been opened, used, or are not in resalable condition.

Goods that are fragile or at high risk of damage during transit, including opened diagnostic kits and glass equipment.

Goods that have been mixed with other items and cannot be separated.

Shretan Solutions reserves the right to refuse returns that do not comply with the above conditions.

3. Refund Process

Upon receipt and inspection of the returned item:

A full or partial refund may be issued, depending on the condition of the Goods.

Refunds will be processed via the original method of payment within 7-10 business days.

Shipping and handling charges are non-refundable, except in cases where the return is due to a Company error (e.g., wrong or defective item).

4. Goods on Sale or Discount

Only regular-priced items are eligible for refunds. Items purchased during promotions, sales, or with discount codes cannot be refunded, unless mandated by law or in the case of product defects.

5. Return Shipping Guidelines

You are responsible for the cost and risk of returning Goods to us, unless the return is due to a fault on our part.

Please return the Goods to:

Shretan Solutions Private Limited
# 687, Ferns Paradise, Outer Ring Road, Doddanekundi, Marathahalli P.O., Bengaluru – KA 560037, INDIA We strongly recommend using a trackable and insured courier service. Shretan Solutions is not liable for Goods that are lost or damaged in transit.

6. Cancellations

Order cancellations can only be processed before dispatch. Once the order has been shipped, the return policy will apply. To request a cancellation, please contact us immediately after placing the order.

7. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, feel free to reach out to us:

📧 Email: customercare@shretan.com

📞 Phone: +91 99017 80270

🌐 Website: www.shretan.com