shipping policy

Shipping Policy

Effective Date: April 30^th, 2025

Company: Shretan Solutions Private Limited
Location: Bengaluru, Karnataka, India
Contact: support@shretan.com

1. Overview

At Shretan Solutions Private Limited, we are committed to ensuring that your orders reach you promptly and in perfect condition. This Shipping Policy outlines the processes, timelines, and options available when you place an order with us. We encourage you to read this policy in conjunction with our Terms and Conditions and Refund Policy.

2. Order Processing Time

All orders are processed within 1 to 7 business days (excluding weekends and public holidays) from the date of order confirmation.

Upon successful placement of your order, you will receive a confirmation email. A second notification will be sent once your order has been shipped.

Note: During high-demand periods or unforeseen events (e.g., strikes, natural disasters), processing times may vary. In such cases, we will notify you proactively and provide the best possible timelines.

3. Shipping and Delivery Options

a. Domestic Shipping (India Only)

Standard Shipping: Delivery within 3–5 business days after dispatch.

Shipping rates are dynamically calculated and displayed at checkout, ensuring you receive the most competitive rates available.

b. Flat Rate Shipping

For select orders or regions, we offer flat-rate shipping to simplify the purchasing process and maintain affordability.

c. Third-Party Logistics

In some instances, we may partner with third-party logistics providers for inventory management and shipment fulfillment. These partners are carefully vetted to ensure reliability and adherence to our quality standards.

4. Shipping Confirmation and Order Tracking

Once your order is dispatched, you will receive an email with a tracking number and carrier details, enabling you to monitor your shipment in real time.

5. Delivery Delays and Exceptions

We strive to meet all promised delivery timelines. However, certain situations beyond our control may cause delays, including:

Naturl calamities (floods, earthquakes, etc.)

Political unrest, strikes, or regional transport restrictions

Courier partner limitations or service disruptions

In case of a delay:

We will notify you with updated delivery estimates.

You will be given the option to:

Continue with the order,

Modify the order, or

Cancel the order for a full refund.

6. International Shipping

Currently, we do not offer international shipping.
We are focused on servicing the Indian veterinary industry. We may explore international shipping options in the future and will update this policy accordingly.

7. Returns, Refunds, and Exchanges

For details on product returns, exchanges, or refund requests, please refer to our Refund & Return Policy available on our website.

8. Customer Support

If you have any questions or concerns regarding your shipment, please contact our customer care team:

📧 Email: customercare@shretan.com
📞 Phone: +91 99017 80270

🌐 Website: www.shretan.com

9. Legal Disclaimer

Shretan Solutions Private Limited does not offer medical advice, diagnosis, or treatment. All veterinary products are intended for professional or licensed use as specified.